The TALAR Company

Terms & Conditions

By signing up for services with The TALAR Company, you agree to the following terms and conditions:

1. Working Days & Hours

TALAR operates strictly on weekdays:
Monday to Friday, 10:00 AM – 5:00 PM (CAT).
Sessions will only be scheduled within this window. We do not conduct sessions on weekends or public holidays.

2. Session Scheduling & Punctuality

  • Clients are expected to be punctual. A grace period of 10 minutes is allowed.
  • If a client arrives more than 10 minutes late without prior notice, the session may be forfeited.
  • If a client misses 3 consecutive sessions without any prior notice, we reserve the rights to cancel the booking without a refund
  • Rescheduling must be made at least 3 hours before the session.

3. Cancellation & Refund Policy

  • Clients may cancel their counselling package within 7 days of payment.
  • If no session has been used, a 85% refund will be issued.
  • Once a session has been attended, no refunds will be given for that session.
  • Refunds will be processed within 7–20 business days after approval.

4. Confidentiality

  • All client information and session content are treated as strictly confidential.
  • TALAR adheres to professional ethical standards and will not disclose any personal or session information unless required by law or with the client’s written consent.
  • We reserve the rights to record all sessions for record keeping.

5. Communication Policy

  • All communication (outside of sessions) will be attended to during working hours only.
  • Kindly allow up to 24 hours for responses to all inquiries during business days and 72 hours during the weekend.

6. Client Responsibility

  • Clients are expected to come prepared and committed to the process.
  • Counselling is a collaborative effort, and progress depends on client engagement, openness, and willingness to participate.

7. Crisis Support

  • TALAR is not a crisis intervention service. If you are in immediate danger or experiencing a mental health emergency, please contact your local emergency services or crisis hotline.

8. Code of Conduct

  • TALAR maintains a safe and respectful environment for all.
  • Disrespectful, abusive, or inappropriate behavior will result in immediate termination of services, without a refund.