Question 1

Who are the counsellors?

Accepted Answer

We require every counsellor providing services on our platform to be trained and experienced licensed professionals. Our counsellors must have relevant academic degrees, at least 3 years of experience, and be qualified and licensed by their respective professional boards.

Question 2

How will I be matched with a counsellor?

Accepted Answer

After you sign up, we will match you to an available counsellor who fits your objectives, preferences, and the type of issues you are dealing with.

Question 3

Is Talar right for me?

Accepted Answer

Talar may be right for you if you're looking to improve the quality of your life. We have counsellors who specialize in stress, anxiety, relationships, parenting, depression, and more.

Question 4

How much does it cost?

Accepted Answer

Our pricing is transparent and affordable. Contact us or sign up to see our current rates for different service types.

Question 5

How do I book a session?

Accepted Answer

Once you have an account, head to your dashboard, click "Book Session", choose a counsellor and service, then pick a date and time that works for you.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards and mobile money. All payments are processed securely.

Question 7

Is my information confidential?

Accepted Answer

Absolutely. All sessions and personal information are strictly confidential. We comply with applicable data protection regulations and follow professional counselling ethics.

Question 8

What is TALAR?

Accepted Answer

Thriving At Life And Relationships is a professional online counselling and therapy platform that connects you with licensed therapists and counsellors. We provide individual, couples, and teen/family counselling sessions via secure video call.

Question 9

Is TALAR Right for me?

Accepted Answer

TALAR may be the right fit for you if you are seeking support to improve your mental well-being, gain clarity, and build healthier, more fulfilling relationships at work, home and in your friendship circles.

Question 10

Is the video call secure?

Accepted Answer

Yes. Our video sessions are end-to-end encrypted. No recordings are made or stored without explicit consent.

Question 11

Do you offer packages or bundles?

Accepted Answer

Yes. We offer multi-session packages at a discounted rate. You can see available packages on the Services page or during checkout.

Question 12

How long is a session?

Accepted Answer

Session lengths vary by service type — typically 50 minutes for individual sessions and 80 minutes for couples. You can see exact durations when booking.

Question 13

What if I'm in crisis?

Accepted Answer

Talar is not a crisis service. If you are in immediate danger or experiencing a mental health emergency, please contact your local emergency services or a crisis helpline immediately.

Question 14

Can I reschedule or cancel?

Accepted Answer

Yes. You can reschedule or cancel from your "My Sessions" dashboard. Please do so at least 24 hours before your session to avoid a cancellation fee.

Question 15

What platform are sessions held on?

Accepted Answer

Sessions are held via our integrated secure video platform. You will receive a session link in your dashboard and by email before your appointment.

Frequently Asked Questions

Sessions & Booking

Pricing & Payments

Privacy & Safety

Getting Started